The following are my notes that I thought were worth sharing from a great session on the title of this blog post I attended presented by Results Direct and their team.
First, they started out with suggesting you need to create an engagement strategy.
Understanding the needs of your members and meet them where they are is a great place to start.
Here are their 10 strategies:
Engagement Strategy 1
Multi-channel communications – email has been the main way your members have gotten information from you. Now it’s time to think of multi platforms (think social media) where you can connect with your members or prospective members. A large number are engaging on mobile.
Engagement Strategy 2
Personalization – get to know your members and communicate with them directly where they are (think the different generations) and how they want to receive your organizations information.
Engagement Strategy 3
Year-round networking and community – staying connected is key in keeping your members engaged and will help your retention. Mobile communications is a great way to keep them engaged. Create forums where they communicate with each other (think listservs).
Engagement Strategy 4
The medium is the message – meet the member where they are. Manage your message and how you are distributing that information.
Engagement Strategy 5
Deliver content in the format members want – is it written, video, audio? Do you use different digital formats to reach your members and prospects?
Engagement Strategy 6
Create experiences – shared experiences with your members. Your role is to facilitate this process. When in person, this is where you need to take full advantage of creating an experience your members will tell their peers (think memories).
Engagement Strategy 7
Incentivize engagement – reward behavior you want your members to do on a regular basis. You have to decide what reward you want to give out (free meeting registration, gift card, etc).
Engagement Strategy 8
Engage members before, during and after events – think about continuing to push relevant content to your members through a mobile channel. That is the easiest way to stay connected to your member throughout the year. Have you thought about creating an app for your meeting
Engagement Strategy 9
Capture moments of time – use technology to get you content to your members. People’s attention spans has shrunk. So, think about less is more in your communications. Another way to think of it, how can your members consume your information on the go!
Engagement Strategy 10
Create an integrated engagement strategy – create a dashboard on where you are creating your content and events and make sure they are integrated. Decide what is successful for you. Some people may call it the member journey and you’re creating the road map for them to engage.
They ended with the comment that the goal of all these strategies is to engage your members which translates into higher retention numbers.
For more information from Results Direct go HERE.