Building Trust - your members want to hear from you, we are the conveners to collaborate - show value to your members.
And don't forget to use one-on-one communications to ask your members how they are doing (i.e. phone calls).
Communication is the foundation for effective collaboration - who are your key stakeholders that you need to keep these lines of communication open? Obviously, you need to keep in touch with all your members.
Don't oversell but do show up consistently for your members!
Think strategically when communicating with your external stakeholders - they identified 3 key best practices. And don't be afraid to ask them how they want to communicate with your chamber.
1. Create a remote communications document based on:
- What do they already know, and what resources do they already have?
- What do they want from your chamber?
- What do you want them to know, what do you need them to know?
2. Communicate with empathy, support and resiliency:
- And listen to your members, ask how you can help, and deliver on that ask if you can.
3. Fine-tune your voice for remote communications:
- How people interpret what you say in person - body language 55%, vocal 38%, words 7%.
- What is the key for remote communications? Listening is the key!
They went on to remind us of some best practices when conducting online meetings.
Effective Online Meeting Tips
- Your virtual meetings should have a facilitator, chat monitor and tech support. Match your tech tools with the speaker and participant skill sets.
During your online meeting:
- Start by a soft opening to let people get comfortable, (i.e. ask a quick question, tell folks to mute their audio, etc.).
- Create a visual focal point; and
- Signal your turns - you want people to stay with you, especially online.
For resources on virtual meeting platforms go HERE.
They ended with a recommendation for a great read - Can You Hear Me, by Nick Morgan.