Developing a Competitive Workforce

In my last post HERE, I talked about how a strong workforce is a key to a community and the chambers economic development initiatives.

Let’s dig a little deeper into your community’s workforce.

Is your chamber working with the local school system helping to identify the needs of your community’s workforce?

A strong public school system and a post-secondary option is key.

Also, don’t forget the vocations.  Yes, we need doctors, engineers, etc., but we also need electricians, plumbers and carpenters.

Businesses can’t thrive unless they have the employees.

How many books have we all read on leadership, management and to quote Jim Collins, “getting the right people on the bus,” from his breakout book Good to Great?

That’s just another way of saying you need all types of workers to develop a competitive workforce for your community.

Click HERE for resources on building a competitive workforce!

Economic Development

For many chambers economic development is their number one priority.

You’ve heard it said before, if you’ve met one chamber, you’ve met one chamber.

In the chamber business there are some generalizations that I agree with (with exceptions).

  • State chambers – advocacy driven
  • Metro/Regional chambers – economic development/strong workforce
  • Local Chambers – networking

Obviously, each of the three types of chambers listed above are in all three (i.e., advocacy, economic development, and networking to different degrees) but what they specialize in, in my opinion, is accurately stated above.

As for economic development, what are chambers focusing on?  I suggest the following:

  • Financial incentives;
  • Strong educated workforce;
  • Business friendly regulations; and
  • Infrastructure.

Successful chambers focus on all four.

Put your business hat on!  If you headed a company, what would be the things you’d look for in opening or relocating your business?

You'd want to know that the local chamber is tracking each of the four areas listed above to ensure a positive business environment for your company.

A strong business community = a strong chamber!

If you’re focusing on the above four areas, I bet you’re a successful chamber.

For more information on economic development and the profession click HERE.

Advocacy: Three Elements of an Effective Program

What role are you playing in the public policy arena on behalf of your members?

As chambers of commerce, isn't that our primary role to protect our small business members from government overregulation and help them grow their business?

If you're not in the advocacy business, you should be.

All the recent studies I've read, including the recent third edition of the Western Association of Chamber Executives (W.A.C.E.) survey from chamber members across the country are reporting that they want their chamber to play in the public policy space.  It's important to them.

I couldn't agree more.

Do you have a complete government affairs program?  Do you want to build one?  I've always talked about an effective government affairs program is like a three legged stool.

The three key elements are:

  • Direct Lobbying
  • Political Action Committee (PAC)
  • Grassroots

Direct Lobbying

This is where you make direct contact with your legislator and talk about your issue.  The lobbyist is responsible for knowing the issue and the opposite side of the issue.  It’s important to share both sides and explain on why you’re on the right side.  Shouldn’t all issues be voted on the merits of the issue and what’s good for business?

Lobbying is about building relationships with your legislator and their key staff.  It’s just as important that they know you and ultimately check with you before voting on any legislation.  That’s a sign that you’re dialed in.

Political Action Committee

It takes money to get elected and re-elected.  PACs allow you to play an important role in supporting legislators who support your issues.  PAC money is the toughest money to raise so it’s important that you spend it wisely.

Do you have a set criteria laid out that is clear and transparent on whom you support?  If not, you should.  Chambers should be in the business of supporting legislators who support the business community.

Grassroots

While some may argue it’s the most important, rest assured you must have a robust grassroots program to allow you to be effective in the legislative process.  It shows that you have support from the business community on a specific issue.

In grassroots, we talk about key contact or broad based programs.

The key contact program is all about identifying key leaders within your organization and having them contact the legislator.  These individuals are already known by the legislator.  They already contribute to the legislator’s re-election campaign or maybe even campaign for them.

The broad based program allows you to mobilize your entire membership on a specific issue.

Both are important.


For your chamber, it's just good business being in the advocacy business!

UPPOPR: The Xerox Way!

Early in my career I had a manager that taught me the Xerox way of running a training session.

To give you some background, I was training groups of 30 phone bank staff on a legislative issue and teaching them how grassroots works on Capitol Hill. These trainings were happening on a daily or weekly basis.

We were running “patch through” or phone campaigns for Fortune 500 clients and following up with email confirmations.

I've taken this tip and instilled it in many presentations I’ve given over the last 20+ years since my days in the grassroots business.

It’s amazing!

The following training tip keeps you focused while at the save time laying out the goals and expectations you have for the attendees, on the subject manner at hand and succinctly tells them what you want them to know before they leave the session.

It’s very simple:

  • Utility – explain the overall project. 
  • Product – explain how each fit into the plan of action. 
  • Process – go over the agenda for the day. 
  • Objective – set the expectation of what you want them to know. 
  • Proof of Ability – explain past successes and this project is no different. 
  • Review – go over the process and objective again.

Attached please find a template you can use, just fill in your content. Do yourself a favor and start using this technique today.

Good Luck!

Sample template of a UPPOPR.

Box Stores: How Do I Get Them To Join?

As stated in a recent chamber educational session I attended with box store executives on a panel, they said it’s all about advocacy.

The big box stores are dealing with business issues at the local, state and national level as it relates to running their business.

It can be as simple as a street light or street sign or as complicated as a new road project or a new regulation that will affect the entire company.

Are you helping them before the city council, the local planning and zoning committee, or at the state capitol?  Even Capitol Hill in Washington, DC could be the place where they need your help.

If you are, it’s highly likely they’re members of your chamber.  If you’re not involved in the advocacy business at those levels, they’re probably not members or they’ve got an excuse why they are not members.

The days of the big box stores joining the local chamber for the sake of joining are over.  It’s all about what you can do for them.

Remember, we all listen to the same radio station WIIFM - what’s in it for me.

Dial them in to your chamber radio station and get them on board as members today!

Innovation: Are You Pushing The Envelope?

Are you building a pipeline of new member programs, products and services through innovation?

Your members expect it from their chamber.  That’s a reason why they join.

Don’t go in with your eyes closed, set a plan: 1) Process; 2) Culture; 3) Resources; and 4) Fail Forward.

  • Process – set-up a mechanism so you can capture ideas from staff, volunteers and your members.
  • Culture – you need a cheerleader within the organization that can articulate the need for creating an innovative atmosphere.
  • Resources – commit the resources needed (staff and actual dollars) that shows a commitment to succeed.  If you show a commitment your board and your members will follow.
  • Fail Forward – this may be the most important part of your success.  Learn from any failures and “fail forward.”  Remember, the story of the “yellow sticky notes” by 3M?  It was an outcome from a different project that failed.

In my blog post “Delivering Value,” I use the term “pushing the envelope.”  If you have a background in military flying you know what that term means.

Create a form that outlines what the new project may be that takes into account the resources needed (staff and money), the time expected to bring this new program to fruition and what success will look like.  Think of it as a scorecard on the new projects business plan.


It will be ok to fail as long as you show your members that you are learning and trying new things to stay cutting edge for them.


Remember, make sure you’re always delivering the “core good” to the membership while pushing the envelope, and continue to innovate while keeping your members in mind on how you can better serve their needs.


That’s worth paying dues for, just ask any business person.  They took a risk when they opened their doors.  That’s what entrepreneurship is all about.


Start that new project today!

Incubators: Are You Supporting Your Local Entrepreneurs?

Does your chamber have a program to allow folks with an idea to get it up and running from within your chamber?

A number of chambers across the country are providing such a venue or “incubator” for new business ideas to take hold.

What a great way to get new members.

By supporting these start-ups it will position you to potentially get a lifelong member.

As chambers, we should do everything possible to help the entrepreneurs in our communities bring their ideas to market.

Today’s start-up will be tomorrow’s job creators and your future community leaders!

In membership, we talk about the lifetime value of members and a great way to fill that pipeline of prospective members is with businesses that got started through your "incubator" program.

Here are four examples of incubator programs at local chambers of commerce:


Help get that new business started this year!