Let’s face
it, we’re in the relationship business.
Never forget that!
Never forget that!
Stated
another way, it’s all about customer service.
Think about
the last time you had a bad customer service experience with a retailer. I bet you shared that experience with your circle of friends.
Guess what
folks, your members are paying you, “the retailer,” in this case, and buying your
product/s every year.
Let’s not
give them a reason not to rejoin!
Make every
touch point they have with your chamber a great experience from a phone
conversation to attending your monthly breakfast, luncheon or annual meeting.
Build a
culture of customer service, make your members feel wanted, and they’ll return
that back to your organization, in their participation, in your program of work.
