Defining a Customer Service Vision for your Organization

Let’s face it, we’re in the relationship business.

Never forget that!

Stated another way, it’s all about customer service.

Think about the last time you had a bad customer service experience with a retailer. I bet you shared that experience with your circle of friends.

Guess what folks, your members are paying you, “the retailer,” in this case, and buying your product/s every year.

Let’s not give them a reason not to rejoin!

Make every touch point they have with your chamber a great experience from a phone conversation to attending your monthly breakfast, luncheon or annual meeting.

Build a culture of customer service, make your members feel wanted, and they’ll return that back to your organization, in their participation, in your program of work.

For more information on customer service or the experience economy go HERE and HERE.